https://www.eventbrite.ie/e/handling-difficult-calls-or-interactions-for-first-line-staff-tickets-472443249477
This workshop will support non-clinical staff (e.g. administrative/secretarial/front-office personnel, domestic and catering staff, porters and maintenance staff) to professionally handle difficult calls (or interactions) involving grief and loss. Both a theoretical and experiential approach will be taken to provide training that is interactive and engaging. The importance of self-care will be reinforced.